REFUND POLICY

Returns

We accept returns under the conditions below.

To request a return, please follow the instructions on our website or contact our Customer Care team.

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Change of mind

Returns must be requested within 7 days of delivery. Items must be unused, in original condition, and returned with all tags and packaging intact.

Return shipping costs are the responsibility of the customer unless otherwise stated.

Faulty or damaged items

If your item arrives damaged or develops a manufacturing fault within 3 months of purchase, it may be eligible for review.

We may request photos and order details to assess the issue.

Minor variations in colour, texture, stitching or finish are part of the production process and are not considered faults.

Where a manufacturing fault is confirmed, we will offer a replacement or refund and cover return shipping if required.

Return coverage option

If return coverage is selected at checkout, your return shipping label is included and your return is protected against loss or damage in transit.

Without coverage, return shipping is arranged and paid by the customer.

Sale items

All sale items are final sale and cannot be returned, exchanged or refunded unless deemed faulty.

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Terms & processing

Returned items must be unused, in original condition, and returned with tags and packaging intact. Items showing signs of wear may not be eligible for refund or exchange.

Return requests must be submitted within 7 days of delivery.

Once approved, refunds are issued to the original payment method and may take 7 to 10 business days to be processed, depending on your bank.

Exchanges are subject to availability.

Spicy reserves the right to update these terms at any time without prior notice.